Our products have specified measurements, which you can find on the product page through the size chart button. Email a stylist for size and fit advice at [email protected]

Our Ø (one-size) designs are uniquely crafted to flatter most body types.

TERMS & CONDITIONS

Last Updated: 21 October 2025

These Terms & Conditions (“Terms”) govern your use of the website [www.thil.co] (“Site”) and any purchases made through THIL International Design Company (“THIL,” “we,” “our,” “us”).

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site and related services.

1. COMPANY INFORMATION

THIL International Design Company

Commercial Registration (CR) No.: 1010619162

VAT Status: Currently VAT-exempt under Saudi regulations

Registered in Riyadh, Kingdom of Saudi Arabia

Email: [email protected]

2. ELIGIBILITY

You must be at least 18 years of age to make a purchase on our Site.

By placing an order, you confirm that all information provided is accurate and complete.

3. PRODUCTS AND AVAILABILITY

All products are subject to availability. We reserve the right to limit quantities, withdraw items from sale, or modify designs and prices without notice.

Colors and textures are represented as accurately as possible, though variations may occur due to screen calibration and artisanal processes.

4. ORDERS AND ACCEPTANCE

By placing an order, you make an offer to purchase the selected items under these Terms.

Once your order is confirmed, you will receive an acknowledgment email.

THIL reserves the right to refuse or cancel orders at its discretion, including in cases of pricing or stock errors.

5. PRICING, DUTIES, AND TAXES

Prices are listed in [SAR / USD] and exclude duties and taxes unless stated otherwise.

THIL is currently VAT-exempt under Saudi law.

International clients are responsible for any customs fees or import duties charged by their local authorities.

6. PAYMENT

We accept major credit cards, Apple Pay, and Mada.

All payments are processed securely. By providing your payment information, you confirm that you are authorized to use the payment method provided.

7. SHIPPING

We ship worldwide via DHL Express.

Orders are typically processed within 1–2 business days and delivered within the estimated timelines listed in our FAQ.

Shipping times may vary due to customs clearance and destination.

8. RETURNS & EXCHANGES

Please refer to our Returns & Exchanges Policy for detailed information regarding eligibility, time frames, and procedures.

9. INTELLECTUAL PROPERTY

All content on this Site — including text, images, designs, graphics, and trademarks — is the property of THIL International Design Company.

No part of the Site may be copied, reproduced, or distributed without prior written consent from THIL.

10. LIABILITY

To the fullest extent permitted by law, THIL shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site or the purchase of products.

Nothing in these Terms excludes or limits liability for fraud, personal injury, or other matters that cannot be excluded under applicable law.

11. GOVERNING LAW

These Terms are governed by the laws of the Kingdom of Saudi Arabia.

Any disputes shall be resolved exclusively in the competent courts of Riyadh, Saudi Arabia.

12. UPDATES TO TERMS

THIL may modify these Terms at any time. Substantive updates will be communicated via notice on this Site.

By continuing to use our services after such changes are posted, you agree to the revised Terms.

PRIVACY POLICY

Effective Date: 21 October 2025

THIL International Design Company (“THIL,” “we,” “our,” “us”) is committed to protecting your privacy and managing your personal data responsibly.

This policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

1. INFORMATION WE COLLECT

• Personal Information: name, email, phone number, billing/shipping address, and payment details when placing an order or contacting us.

• Technical Information: browser type, IP address, and device data collected automatically to improve site performance.

• Cookies: small files used to personalize and enhance your browsing experience. You may disable cookies in your browser settings if preferred.

2. HOW WE USE YOUR INFORMATION

We process your data to:

• Fulfill and deliver orders.

• Provide client support and respond to inquiries.

• Send order confirmations, shipping updates, and service-related communications.

• Improve our website, services, and communications.

• Comply with legal obligations.

THIL does not sell or rent personal data to third parties.

3. DATA STORAGE & SECURITY

Your data is stored securely on encrypted servers.

We implement administrative and technical measures to prevent unauthorized access, disclosure, or misuse.

4. THIRD-PARTY SERVICES

We may share limited data with trusted partners (e.g., payment processors, couriers) solely to process and deliver your order.

Each partner is contractually required to safeguard your data according to privacy standards.

5. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict specific types of processing.

• Withdraw consent for marketing communications at any time by contacting [email protected].

6. INTERNATIONAL DATA TRANSFERS

As a Saudi-based company serving international clients, your data may be transferred outside your home country.

All transfers comply with applicable data-protection regulations, including the EU GDPR where relevant.

7. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically.

Substantive changes will be posted on this page with an updated effective date.

9. CONTACT

For privacy-related inquiries, please contact:

[email protected]

or

[email protected]

THIL International Design Company

Registered in Riyadh, Kingdom of Saudi Arabia

CR No. 1010619162

VAT Status: Currently VAT-exempt

Window

Returns and exchanges are accepted within 7 days of delivery, in accordance with Saudi consumer law.

Faulty or misdescribed items may be returned beyond this window, as required by law.

Condition

Items must be unused, unwashed, and unworn, with all original tags and packaging intact.

Pieces showing signs of wear, alteration, or damage may not be accepted.

Ineligible Items

Final-sale items, custom or made-to-order pieces, and hygiene-sensitive items (such as underwear or swimwear) are not eligible for return.

Exchanges

Exchanges are subject to availability.

If the requested item is unavailable, a refund or store credit will be issued.

Refunds

Refunds are processed to the original payment method within 5–10 business days of item inspection.

Shipping fees, duties, and taxes are non-refundable.

Return Shipping

Clients are responsible for return shipping unless the item received is faulty or incorrect.

We recommend using a trackable courier service; THIL is not responsible for returns lost or damaged in transit.

Faulty or Incorrect Items

Please contact [email protected] within 48 hours of receipt, including photos and your order number.

We will arrange a replacement, repair, or refund.

How to Start a Return

Email [email protected] with your order number to receive a Return Authorization (RMA) and detailed instructions.

International Returns

International clients should follow the same process.

Duties, taxes, and return shipping costs are the customer’s responsibility.

Customs fees are non-refundable.

Client Care

[email protected]  |  +966 55 660 2160

Customer Service Hours: Sunday to Thursday from 9am to 5pm (GMT+3) For all press, customer care, distribution, or other inquiries, please reach us at [email protected]

Is the fit true to size?

Yes. THIL pieces are true to size.

For precise measurements, please refer to the Size Guide on each product page.

Are your materials genuine? How can I be sure?

Yes. All THIL materials are authentic and accompanied by EU-standard care and composition labels.

Do you ship internationally?

Yes. We offer worldwide delivery via DHL Express.

Orders are processed within 1–2 business days prior to shipping.

Shipping times and costs vary by destination.

Duties and taxes are the responsibility of the recipient.

How long will delivery take?

Orders within Saudi Arabia typically arrive within 1–3 business days.

International orders require 3–7 business days, depending on destination and customs clearance.

Are duties and taxes included in the price?

All prices are listed exclusive of duties and taxes.

For international deliveries, local customs fees are charged directly by the courier upon arrival.

Can I track my order?

Yes. Once your order has shipped, you will receive an email with tracking details from DHL Express.

Do you offer made-to-order pieces?

Select Atelier pieces are available by private commission.

For inquiries, please contact [email protected].

How do I change or cancel my order?

If your order has not yet entered packaging or shipping, please contact Client Care at [email protected] with your order number and request.

How do I choose my size?

Please refer to the Size Guide for measurements and international conversions.

How do I return an item?

Returns are accepted within 7 days of delivery, provided the item is unworn and in its original condition.

To initiate a return, please email [email protected] with your order number to receive return instructions and a return authorization number (RMA).

How do I care for my garment?

Care instructions specific to each fabric are detailed on the product page.

For Atelier pieces, specialized care recommendations are provided upon delivery.

Still have questions?

Our Client Care team is here to assist you.

Contact us at [email protected].